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This privacy policy sets out how Sunrise marketing services Ltd T/as House Utopia uses and protects any information that you give to Sunrise marketing services Ltd T/as House Utopia, when you use this website. At Sunrise marketing services Ltd t/as House Utopia, we are committed to protecting your personal information and confidentiality and we take all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR). This Privacy policy covers personal information we collect, hold and process from visitors, users, customers through our Website, located at by phone and in person at our offices. Our business is carried on by Sunrise marketing services Ltd T/as House Utopia but from 2thJune 2018 the business will then share your personal information. When we refer to “Sunrise marketing services Ltd T/as House Utopia” in this document we are referring to both companies. Both companies will be what’s known as the ‘Data Controllers’ of the personal information you provide to us. This privacy policy explains what personal data Sunrise marketing services Ltd T/as House Utopia collects from you, through our interactions with you.

House Utopia’s legal Basis for Processing your data

House Utopia will obtain your consent as the legal basis for us to collect your personal information to send you marketing communications relating to our business which we think may be of interest to you. House Utopia legal basis for the processing of your personal and sensitive information is to allow us to fulfil or take steps to fulfil any contractual obligation to you. In addition to this, House Utopia can lawfully process special category data such as your records, provided by you, in order to provide you with the appropriate information.

What information do we collect about you?

We collect information about you when you enter your details into one of our website forms, when you speak with one of our advisors over the phone, when using the House Utopia website and when you are being consulted. We may collect basic details such as full name, email address, phone number, age range and gender along with information relevant to you. House Utopia may also collect credit card details, however this information is not stored or processed through House Utopia’s IT Systems. If you choose to withhold any Personal Information requested by us, it may not be possible for you to gain access to certain parts of our website, for us to respond to your enquiry or for you to continue your journey with House Utopia. Website usage information is collected using cookies. Information collected from you is stored in a customer record where it is held and processed electronically on secure servers which are subject to the appropriate technical security measures mandated by the EU General Data Protection Regulations.

How will we use the information about you?

House Utopia need to hold and process the information you have provided us. This is to identify you, contact you during your journey, help us understand your expected outcomes, tailor your journey to offer you the best possible path to your desired results and meet contractual obligations. Also, if you consent, we may use your contact details for marketing purposes to send you relevant information that you may find interesting.

Who may we share your information with and why?

During your journey with House Utopia , we may need to share your information, including sensitive data, with our professionals, government agencies and third parties in order to deliver services you have requested.

Your rights as a Data Subject

You have the right to request a copy of the information that we hold about you. You have the right for your details to be forgotten (right to erasure) for the sole purpose of processing for marketing communications. If you would like a copy, amend or erase some or all of your personal information, please email us, write to us or call us on 0208 396 4186 and you be directed to the appropriate responsible person. To manage your settings, please click the ‘Update your communication preferences’ link on the bottom of our emails.

House Utopia Records

What is a customer Record? The information we hold about you as a customer record becomes a personal record because it will contain information entered by our professionals. Why are we processing information about you? House Utopia is committed to providing the best possible service and outcomes for our customers and as such we need to keep records about your personal information. Your personal and sensitive information is collected by House Utopia staff both electronically and on paper where it is stored within the EU and is subject to the appropriate technical security measures mandated by the EU General Data Protection Regulations. What Information are we collecting and storing? House Utopia will record both personal data and sensitive personal data, such as information about your home.

Data Retention Periods

In accordance with the Records Management Code of Practice 2016, has implemented the following retention periods, dependent on the type of record and data being stored:

Type of Record Retention Period Notes
Customer Record 6 Years Records of customers who have made an enquiry, either through House Utopia’s Website, Third Parties or by phone. They may have had an initial consultation with our professionals.
Basic Customer Record 15 Years Customer has seen one of our professionals and the record not covered by any other section in House Utopia retention schedule.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 04 April 2018.  

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: By email to: [email protected], or write to us at: Sunrise Marketing Services Ltd T/as House Utopia

The Apex 2 Sheriffs Orchard Coventry United Kingdom CV1 3PP

House Utopia have appointed a Senior Information Risk Officer (SIRO) who is responsible for the management of all information and data under the control of House Utopia along with any associated risks or incidents enquiries. House Utopia’s SIRO can be contacted by emailing [email protected]

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